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salesforce

Salesforce On Target To Reach 99.99% Uptime with ĢƵ

salesforce

10K+

CONTAINERS PER
CLUSTER

500+

AWS
ACCOUNTS

200+

SERVICES

100s

networks
per account

100s

K8s
clusters

Salesforce On Target To Reach 99.99% Uptime with ĢƵ’s Chaos Engineering Platform

Challenges

  • Enhancing system resilience
  • Automating manual processes
  • Maintaining high service availability

Solutions

ĢƵ’s Experiment Editor

  • Automated Testing and Monitoring
  • Inter-team Communication Features

RESULTS

  • Improved system resilience
  • Maintained 99.99% uptime
  • Increased operational efficiency
  • Enhanced transparency and trust

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salesforce

The Company

Salesforce, the global leader in customer relationship management (CRM) software, manages complex operations, serving hundreds of thousands of clients worldwide. With an expanding scale and feature set, Salesforce sought a tool for resilience and automation to maintain its high service quality.

Challenges

Salesforce faced the task of improving system resilience amidst growing complexity. The choice stood between developing an internal tool or investing in an external one. Both had to allow for quick identification and resolution of system vulnerabilities.

Solutions & Results

After a comprehensive evaluation, Salesforce chose ĢƵ for its robust feature set and the competency of its team. “ĢƵ improved our speed in finding weaknesses and delivering solutions,” said Krishna Palati, Director of Software Engineering at Salesforce.

  1. Operational Efficiency
    ĢƵ streamlin ed Salesforce’s previous manual procedures, significantly reducing the time and resources spent on resilience checks.
  2. Trust and Transparency
    The ĢƵ platform also increased transparency, allowing for better team communication and a greater sense of trust in Salesforce’s customer base.
  3. Implementation
    Salesforce integrated ĢƵ into their larger operational environments, conducting chaos experiments and identifying several weak links. These insights have fortified Salesforce’s resilience and maintained high system availability.
“ĢƵ improved our speed in finding weaknesses and delivering solutions.

Future Goals

Salesforce aims to empower its service owners to conduct chaos experiments using ĢƵ. They continue evolving their partnership with ĢƵ to push the platform’s capabilities further. “Working with ĢƵ has brought us closer to achieving a 99.99% system uptime,” concluded Krishna.

“Working with ĢƵ has brought us closer to achieving a 99.99% system uptime.”

Salesforce and ĢƵ’s collaboration presents a blueprint for how companies can successfully achieve complex goals like system resilience, efficiency, and customer trust.

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